15 Mar 2012 No Comments
Product Review Update: California Baby
If you have been following my blog, you know how much we love California Baby Calendula Cream and all California Baby products. I speak highly of them but I am now updating my review and telling my readers that I NO LONGER RECOMMEND any CALIFORNIA BABY products. I am extremely disappointed and so are other people who trusted them.
Since we buy several jars at a time, I didn’t learn about reformulation until after we opened a jar with a new packaging design. It smelled horrible so I checked the expiration date right away but it wasn’t expired so I thought maybe I got a bad batch. It was so bad that I had to wipe it off the boys’ skin. I opened another jar and it was the same thing so I called California Baby’s customer service and told them about it and they told me to return it to them and they will send me a replacement.
I was happy until I received the replacement jar – same thing! It smelled bad and my mom told me that she thought it had some kind of menthol in it because when she put it on the boys, it has a little sting on her hands.
Puzzled on what’s going on, I Googled it and found out that they have reformulated and added Sodium Benzoate which is a known carcinogen to their products. People who have been using their products for several years are now having bad reaction with the new calendula cream formula. Thus, they started complaining on California Baby’s facebook page and guess what? Their comments were either deleted or California Baby blocked them from posting on their wall! Thank Goodness someone was able to take screenshots of those deleted convo between these customers and California Baby so I was able to read most of them. I was horrified to learn that this is how California Baby treats their customers who were loyal to them. If you wanted to learn more, I recommend you visit and like California Baby Complaints’ facebook page. After learning all these from that page, they immediately lost me as a customer.
We are trying a couple different skin care brands that are natural/organic so I will definitely report back in a few weeks.